Refund and Return Policy
Last updated: August 5, 2026
1. Return Eligibility
We offer a 14-day return policy. To be eligible for a return, your trophy must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. Return Process
To start a return, please contact our customer support team. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
4. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
5. Shipping Costs
Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or incorrect.